Motorcycles, scooters and mopeds have received the proper safety checks, are fit for purpose and match the expectations set through pre sale advertising
Member manufacturers and importers will meet all the obligations contained in the MCIA's Code of Practice
If a dispute should occur, there is a complaints process which provides access to CTSI Certified Alternative Dispute Resolution via an independent third party if necessary.
The Code of Practice does not cover used motorcycles, scooters or mopeds or any accessories and component parts that were fitted following the purchase of the machine.
The motorcycles, scooters and mopeds of non MCIA member companies.
BENEFITS OF BUYING FROM AN MCIA MEMBER
If still not satisfied, you may decide to refer your complaint to the National Conciliation Service (NCS) who are certified by CTSI to offer Alternative Dispute Resolution (ADR). NCS are independent and impartial and the ADR services offered are free of charge.
In the unlikely event that the conciliation process fails, you can take the matter to Arbitration, which will investigate and make an Award that is legally binding on all parties.
To refer a complaint to the Alternative Dispute Resolution Service please visit the National Conciliation Service website.
Download the full Procedure for Complaints, Conciliation and Arbitration here.
Your legal rights are not affected and you are free to pursue whichever course of action you prefer. The Citizens Advice can offer advice on your legal rights.